Most estates still run on WhatsApp groups, Excel files, and the security post. Hunian Kita replaces that with one platform — where residents report, pay, book, and stay informed, and management runs the whole operation from a single command center. This page is the design hub: the reasoning, then the work.
The clickable command center for estate managers, finance admins, and security coordinators. Real dashboards, complaint work-orders with SLA tracking, IPL collection, broadcast, facility approvals, and visitor verification.
The thinking behind the build: the real operational problems, personas, a frequency-driven feature map, the complaint & IPL workflows, information architecture, monetization, tech architecture, and the MVP → Phase 3 roadmap.
If residents only open the app to pay IPL once a month, it fails. The IA is organized by how often a thing is used — visitor passes and security live up front; payment is one tab among many.
The management home answers one question — "what needs me right now?" Critical incidents, breached SLAs, and overdue collection surface first. Charts support decisions, they don't decorate.
Estate manager, finance admin, and security coordinator see the same data through different lenses. The portal is role-aware rather than a separate app per job.
Plain language over jargon, large touch targets, and shallow navigation so a tech-savvy tenant and an elderly resident both succeed. No "ERP energy."
Every complaint shows status, owner, and an SLA clock. Every payment produces a receipt. Visibility is the product — it's what turns chaos into confidence.
Light page, blurred halos, glass cards, cyan/royal-blue accents, Plus Jakarta Sans. Bold where it earns attention (incidents, money), calm everywhere else.
What's live vs. illustrative. The Management Portal is a working prototype — click between sections, open complaints, change statuses, send reminders, compose an announcement. Data is realistic placeholder data for a fictional 1,240-unit estate ("Graha Asri Residence"). Use the Tweaks panel to switch dark mode, accent color, and density. The Strategy page is a written artifact, not interactive.